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Refund & Cancellation Policy

Understanding Our Cancellation and Refund Procedures

Last Updated: January 2025

At GetMyBooking.co.uk, we understand that travel plans can change. This policy outlines our cancellation and refund procedures for different types of bookings.

Important: Cancellation policies vary by airline, hotel, and tour operator. The specific policy for your booking will be provided at the time of confirmation.

Flight Cancellations

24-Hour Free Cancellation

Most airlines offer free cancellation within 24 hours of booking, provided:

  • Booking was made at least 7 days before departure
  • Ticket is not a promotional or special fare

Standard Cancellation Fees

Cancellation Time Refund Amount Admin Fee
More than 30 days before 90% of ticket price £50 per passenger
15-30 days before 70% of ticket price £50 per passenger
7-14 days before 50% of ticket price £50 per passenger
Less than 7 days Non-refundable N/A
No-show Non-refundable N/A

Non-Refundable Tickets

The following ticket types are typically non-refundable:

  • Promotional and sale fares
  • Basic economy tickets
  • Award tickets (frequent flyer miles)
  • Group bookings (10+ passengers)

Hotel Cancellations

Free Cancellation Hotels

Many hotels offer free cancellation up to:

  • 24 hours before check-in (standard)
  • 48 hours before check-in (resort properties)
  • 72 hours before check-in (peak season)

Non-Refundable Hotel Rates

Prepaid and promotional hotel rates are typically non-refundable. This will be clearly indicated at the time of booking.

Hotel Cancellation Fees

Cancellation Time Refund
Before free cancellation deadline Full refund
After free cancellation deadline 1 night charge
No-show Full stay charge

Holiday Package Cancellations

Package Cancellation Fees

Cancellation Time Refund Amount Admin Fee
More than 60 days before Full refund minus deposit £100 per booking
45-60 days before 75% of package price £100 per booking
30-44 days before 50% of package price £100 per booking
14-29 days before 25% of package price £100 per booking
Less than 14 days Non-refundable N/A

Changes & Amendments

Flight Changes

  • Date changes: Subject to availability and fare difference
  • Route changes: May require rebooking at current fares
  • Name changes: Generally not permitted; may require cancellation and rebooking
  • Change fee: £75 per passenger plus any fare difference

Hotel Changes

  • Dates may be changed subject to availability
  • Rate changes may apply
  • Change fee: £25 per booking

Refund Process

How to Request a Cancellation

  1. Contact us as soon as possible
  2. Provide your booking reference number
  3. Specify which parts of the booking you wish to cancel
  4. We will confirm the cancellation and refund amount

Refund Timeline

Payment Method Refund Timeline
Credit/Debit Card 7-14 working days
Bank Transfer 10-15 working days
PayPal 5-10 working days

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance. Insurance may cover:

  • Trip cancellation due to illness or emergency
  • Medical emergencies abroad
  • Lost or delayed baggage
  • Travel delays and missed connections

Contact us for travel insurance options.

Force Majeure

In the event of circumstances beyond our control (natural disasters, pandemics, government restrictions, etc.):

  • Standard cancellation policies will apply
  • Travel insurance may provide coverage
  • Airlines and hotels may offer special waivers
  • We will assist you in exploring all available options

Contact Us for Cancellations

24/7 Phone: 0203 7500 181

Email: support@getmybooking.co.uk

Office Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

For urgent cancellations outside office hours, please call our 24/7 helpline.